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Online industrial support line extended

17 March 2015

Siemens will be introducing its extended Industry Online Support at Hannover Messe this year. With around 1.8 million visits every month, this is one of the most frequently used Internet services offered by the company.

With information, advice and dialogue, the platform has been supporting the company’s industrial customers for over 15 years through the life cycle of machines and plants – from planning through to maintenance. 
The new support platform features a modern design and simpler operation as well as extended functions, to filter and customise content, offering users faster access to more than 300,000 technical documents such as handbooks, circuit diagrams, certificates or 3D models. 

The new CAx Download Manager speeds up access to data for mechanical or electrical engineering planning. Users can have mobile access to the platform anytime via the app available for Apple iOS, Android and Windows Mobile devices.

Users can retrieve application examples for automation systems or product information directly to the relevant machine via their mobile devices. Industry Online Support provides information and is also a dialogue platform, on the integrated Technical Forum, which is one of the largest B2B communities in the field of industry with over 200,000 registered members, users support each other by sharing tips, expertise and practical experience. 

The extended functions and the new design of the Online Support enable rapid, easy and intuitive navigation between the different areas of product support; services, forum and mySupport. 

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