Reality augmented with remote support technologies

24 September 2021

ABB Electrification’s Service business has launched a range of solutions to provide interactive remote support using immersive extended reality. Adapting to today’s rapidly changing world, augmented reality (AR) technology is at the heart of the latest global solutions - ‘CLOSER’ and ‘RAISE’ - from ABB Electrification’s Service offering.

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CLOSER enables interactive troubleshooting using step-by-step guides, while RAISE facilitates remotely guided repairs or maintenance support for ABB solutions. Available as downloadable applications from Google and Apple stores, both platforms use augmented reality and overlay the instructions on real equipment to expertly assist customers quickly and efficiently. 

CLOSER and RAISE aim to simplify maintenance, reduce downtime, and increase equipment effectiveness by improving the quality of repairs and speed of resolution. RAISE is expected to cut the time – typically between 24 to 72 hours – and cost involved in visiting a site. Using RAISE will also save approximately 332 tons of CO2 emissions per year by reducing up to one-third of customer site visits by field service engineers.
If further assistance is needed, or in the case of replacing critical components, the customer can connect directly with an ABB technical expert through RAISE (Remote Assistance for electrical systems). A live video sharing service solution, RAISE reduces time to repair and maintain electrical equipment by allowing ABB experts to use extended reality to remotely guide field operators on their Android or iOS smartphone, tablet, or via smart glasses and other supported wearables. 

Commenting on the new services, David Barragan from SAICA, a European leader in the development and production of recycled paper for corrugated cardboard, said: “We contacted ABB when an Emax breaker was tripping at our site in Zaragoza. Using RAISE, we resolved the issue safely and eliminated travel time by removing the need for a site visit. The speed, agility and functionality of this innovative technology is really impressive.”

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