AR raises the bar on product inspection uptime

17 December 2020

Mettler-Toledo Product Inspection has introduced a remote Augmented Reality (AR) Customer Support service to enable remote identification of the cause of product inspection equipment issues.

This solution allows Mettler-Toledo engineers to instruct on-site manufacturing staff, irrespective of knowledge, how to rectify the problem, helping to maximise production line uptime, save costs and comply with Covid-19 social distancing requirements.
The service allows manufacturers to securely connect remotely to the Mettler-Toledo Service Team to deliver diagnostic and repair services for both hardware and software. In addition, it can be used to support the delivery of Remote User training and equipment start-ups. 

AR works by enabling the users to interact with real-world objects by placing virtual spatial markers, highlighting aspects and adding text annotations to a live video stream of the product inspection equipment. 
Service support plays a key role in controlling costs and maximising uptime and performance of product inspection equipment and software. Available on a range of different levels, service contracts provide peace of mind that product inspection equipment is optimised, delivering preventative maintenance, on-site and remote support, plus performance verification.
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