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Control system service and support agreement with Sasol

24 February 2015

Honeywell Process Solutions (HPS) has announced a five-year agreement to provide comprehensive services and support for the control systems of the world’s largest coal-to-liquids (CTL) plant through its new Assurance 360 Services program.

HPS will support Sasol’s synthetic fuels and chemicals complex in South Africa, providing diagnostic system monitoring, automated incident management, technical assistance, parts management, site-based support and ongoing system upgrades for the facility.

The facility converts coal into synthetic crude oil to produce fuels and a broad range of chemicals. “Assurance 360 is a game-changer for services support in the industrial processing industry,” explained John Rudolph, vice president of Honeywell Process Solutions. “Performance metrics are defined at the beginning of the program and the results directly impact the contract. In essence, the plant’s success is our success. Assurance 360 will give Sasol peace of mind knowing that its critical control systems will not only be maintained as with traditional service agreements, but also keep them updated and supported.”

Honeywell’s Assurance 360 services are multi-year cooperative service arrangements to maintain, support and optimise the performance of the control systems regardless of the industry or size of operations. These services transform how plant assets are managed, focusing on system performance and outcomes while allowing users to focus on operations. Honeywell performance specialists help reduce unplanned events, resolve problems faster, and improve performance to help create a more efficient plant. This allows customers to customise the level of service they need or want, based on their requirements.

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